Privacy Policy

Since launching, our main priority has been to ensure that customers can always order products securely and with complete peace of mind. Any details or information that we receive will always be used in accordance with the Privacy Policy on this page. The information we collect is used in accordance with the Privacy Act of 1974.

What information do we collect?

Here at Vita Balance, there is nothing more important to us than keeping our customer's personal details safe and secure. To always ensure safety and security, we use the latest Verisign technology and never store or retain personal card information. The only details we do collect are the full name, home address, billing address and the necessary card details to complete each customer’s transaction. We also collect the email addresses and phone numbers of visitors to ensure that our customers can be easily contacted regarding their order. The customer information we collect is submitted voluntarily, and we never collect personal information without consent.

How do we use your information?

We only collect the relevant information that is needed to process and dispatch each order as quickly as possible. Our customers can choose to receive promotional emails, discount codes and informative newsletters, which will only be sent to those who have volunteered or given consent.

Security

We are committed to offering visitors complete safety and security. We have efficient electronic and managerial procedures in place to ensure that customer security is always upheld. Any information we collect is securely used in strict accordance with the law and our own privacy policy. We use advanced security software to ensure that shopping with us is as safe as secure as possible.

Controlling your information

To process and dispatch your order rapidly, there are some vital pieces of information that we need. When filling out your details, these essential fields of information will be clearly marked with a star or asterisk. By filling in the boxes and fields without stars, you are voluntarily providing us with non-essential info. This voluntary non-essential information is often used for marketing purposes, and also to improve our service. We will never subject our customers to spam or pass on any sensitive information to third parties – this is guaranteed. If you have previously agreed to receive our newsletters, promotional offers and discount codes but no longer wish to receive them, simply let us know using the address at the bottom of this page. Rest assured, we will remove you from our voluntary mailing list instantly.

Cookies

Cookies are files that ask permission to be placed on your hard drive. They can be used to track each individual site user’s preferences and browsing behavior. We use cookie trackers to streamline our service and ensure that we can always improve the functioning of our site. Cookies cannot be used to gather or receive personal information. If you want to know more about the way that cookies work, just visit www.cookiecentral.com.

Contact information

If you have any queries regarding our Privacy Policy please write to us at: [email protected]